This is not a generic casino review — this is a practical operator manual for Pointsbet players.
What You Need First
- A valid email address and a secure password (at least 8 characters with a mix of letters, numbers, and symbols).
- Proof of identity: a government-issued ID or passport for KYC verification.
- A supported payment method: credit/debit card, e-wallet (e.g., PayPal, Skrill), or bank transfer.
- A stable internet connection – the platform works best on broadband or 4G/5G.
- Be at least 18 years old or the legal gambling age in your jurisdiction.
- Ensure you are in a region where online sports betting is legal.
Creating Your Account
- Visit the homepage and click the «Sign Up» or «Register» button.
- Fill in the registration form: full name, date of birth, address, and contact details.
- Choose a username and password. Use a unique password not used on other sites.
- Select your preferred currency and accept the terms and conditions.
- Complete the registration by clicking the confirmation link sent to your email.
- Log in using your new credentials and proceed to the deposit page to fund your account.
Calculating Your Bonus
Welcome bonuses typically match a percentage of your first deposit, up to a maximum amount. For example, a 100% match bonus up to $500 means if you deposit $200, you get an additional $200 in bonus funds, totaling $400. However, the bonus often comes with wagering requirements. Suppose the requirement is 10x the bonus amount. For a $200 bonus, you need to wager $2,000 before withdrawing. Effective mathematics: let D = deposit, B = bonus, WR = wagering requirement. If bonus is 100% up to $500, and you deposit $300, then B = $300 (capped at $500? Actually, if 100% up to $500, depositing $300 gives $300 bonus). Wagering requirement = 10 × B = $3,000. You must place bets totaling $3,000 at the required odds (usually min -200 or 1.50). After meeting the requirement, the bonus converts to cash.
Security
The platform uses SSL encryption (128-bit or higher) to protect data in transit. Two-factor authentication (2FA) is available via an authenticator app or SMS. Account verification ensures only you can access your funds. Never share your password or 2FA codes. If you suspect unauthorized access, change your password immediately and contact support.
Financial Operations
Deposits are instant for most methods. Withdrawals take 1–5 business days depending on the method. Below are common options:
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | None |
| PayPal | Instant | Under 24 hours | None |
| Bank Transfer | 1–2 business days | 5–7 business days | May apply |
| Cryptocurrency (Bitcoin) | Instant | Under 1 hour | Network fee |
Troubleshooting
Login Issues
If you cannot log in, first check your internet connection. Try resetting your password via the «Forgot Password» link. If the problem persists, clear your browser cache or try a different browser.
Deposit Not Showing
Deposits usually appear instantly. If not, check your bank statement to confirm the transaction. Contact support with the transaction ID if it has been more than 30 minutes.
Withdrawal Pending
Withdrawals are reviewed manually. If yours is pending beyond the stated time, ensure you have completed all verification steps. Contact support for an update.
Bonus Not Credited
Bonuses often have opt-in requirements. Check the promotion terms. If you met the conditions and it’s missing, contact live chat.
App Not Loading
The platform is a progressive web app (PWA). To install, open the site in your browser and follow the prompt to add to home screen. If it fails, ensure your browser is updated.
Worth Knowing
If your withdrawal is delayed beyond the maximum processing time (e.g., 5 business days), take these steps:
- Check your email for any verification requests from the finance team.
- Log in and ensure your account is fully verified (ID, address proof).
- Contact customer support via live chat or email, quoting your withdrawal ID.
- If no response in 48 hours, escalate to the licensing authority (the operator is licensed under the Curacao eGaming license).
- Note that winnings from Curacao-licensed casinos may be subject to local income tax – consult a tax advisor.
FAQ
How long does account verification take?
Verification typically takes 24–48 hours after submitting documents.
Can I change my currency after registration?
No, the currency is set during registration and cannot be changed later.
Is there a mobile app in the app store?
The platform uses a mobile-optimized website and PWA, not a native app in stores.
What is the minimum withdrawal amount?
The minimum withdrawal is $10 for most methods, but it may vary.
Do I need to pay taxes on winnings?
This depends on your country. The operator does not deduct taxes, but you are responsible for reporting.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly limits in the account settings.
How do I close my account?
Contact support and request a permanent closure. You may need to withdraw all funds first.
What happens if I forget my password?
Use the «Forgot Password» feature on the login page to reset it via email.
Does the platform support live betting?
Yes, live betting is available on a wide range of sports with real-time odds.
With this guide, you are equipped to navigate the platform confidently. Remember to gamble responsibly and only bet what you can afford to lose.